Customer Service Rep
Brief Posting Description
The Customer Service Associate is responsible for supporting the Assistant Store Manager at the point of sale. The Customer Service Associate assists customers in a timely and efficient manner with merchandise, sales returns, exchanges, credit account inquiries and opens new credit accounts. Administrative duties include: answering phones in a courteous manner, completing daily cash office reports and deposits, and monitoring POS pay outs. Must also adhere to the company's Customer Service Standards as well as all stated policies.
Detailed Description
Assists customers and associates in friendly, timely and efficient manner at the register adhering to company's customer service standards
Responsible for all merchandise transactions including sales, option 7 orders, online order store pick up, returns, exchanges, credit account inquiries, opening credit accounts
Opens and closes registers
Answers telephone and provides assistance or routes call appropriately
Completes daily sales deposit and corresponding paperwork
Monitors POS paid outs
Clientele entries into access system
Send returned merchandise back to the floor in good condition with proper tickets attached
Adheres to all company policies and procedures
Performs other duties as required
Customer Service Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends and holidays.
Job Requirements
High School Diploma
2 years of customer service experience preferred
1 year of cash handling experience
1 year of retail experience preferred
Basic Computer skills