Sr Data Analyst, Customer Analytics
NEIMAN MARCUS GROUP
Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG’s brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.
As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.
Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG’s goal is to offer customers a seamless experience across its stores, online, and remote digital selling.
NMG’s priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.
As part of NMG’s Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being “All Heart.” NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.
NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love – love for customers, love for associates, and love for brand partners.
Knowledge/Skills/Abilities:
- Preferred experience in remote work environments, demonstrating the ability to work autonomously and taking initiative.
- Extract meaningful insights that inform business strategies and enhance the customer experience.
- Understanding of predictive modeling techniques.
- Effective prioritization and collaboration across teams, managing tight timelines with attention to detail.
- Demonstrated ability to build strong working relationships with business leads and internal partners.
- Ensure accuracy in data analysis by reviewing and validating datasets, identifying anomalies, and conducting thorough quality checks on your own work.
- Excellent verbal and written communication skills. Ability to effectively present analytics data to business users.
Note: This role requires a self-driven individual comfortable with independent work in a remote setting, capable of making decisions, independent problem-solving, and effective task management without constant supervision.
- Bachelor's degree, preferably in a quantitative or technical subject such as in Marketing, Finance, Economics, Mathematics, Engineering, or Computer Science.
- 3+ years of experience in as a Data/BI Analyst or Data Scientist.
- 3+ years of expertise in intermediate to advanced SQL, including joining multiple tables, writing subqueries, and using functions such as CASE, WINDOW, JOIN, GROUP BY, HAVING, and CTE.
- 2+ years of experience in developing Tableau dashboards.
- Python experience to complement data analysis tasks, and to automate processes that facilitate data manipulation and visualization workflows.
May provide guidance/direction to junior level professionals.
Drives projects / processes with medium and sometimes large complexity and scope
Subject Matter Expert for an area of expertise within a portfolio
Technical expert driving portfolio ownership
Manages difficult to complex processes and works independently with limited supervision.
Problems faced are difficult and sometime complex.
Education
Preferred Experience
5+ Years Experience
Role Summary
Analyst role is focused on and accountable for analyzing business requirements and map them to application requirements, defining, documenting and managing
processes and policies (Organizational, Industry and regulatory). Analyst role focuses on : Business of IT, Compliance and Business/Application Analysis and
activities slightly vary based on the area
Responsibilities include:
- Accountable for identifying and analyzing business/stakeholder needs, conducting requirements gathering, and defining scope and objectives for large projects/programs/initiatives
- Accountable for researching requirements, developing detailed specifications, and validating with the stakeholders for large projects/programs/initiatives
- Communicating business / stakeholder needs to the implementation/servicing teams by translating them into implementable requirements
- Oversees and create documentation of policies, standards, and procedures is created and managed to support the requirements.
- Research & evaluation of the vendors, tools or services addressing the business/stakeholder needs.
- Provides oversight for delivery of the requirements/services
- Analyzes financial /business /compliance data ; prepares and distributes reporting
- Collaborates with cross functional teams and external stakeholders; Serves as a liaison between IT and various stakeholders
- Mentors and coaches other team members on application functionality/ business process, standards and policies
- Develops, implement, maintain and ensure adherence to the corporate and IT compliance policies, standards, processes and processes to assess, monitor, report and escalate compliance related issues
- Designs and performs periodic access reviews, vendor compliance assessment and audits to identify areas of improvement/deficiencies and work with teams to address these to ensure user satisfaction, compliance and delivery
- Leads and facilitate risk and compliance assessments and reviews the compliance assessment results
- Manages outsourcing vendors according to organization's standards and policies and analyzes performance metrics to ensure contractual obligations are met, resolves vendor problems related to quality, performance, and service level
- Performs complex data modeling, preparing reports, build configuration and end to end functional workflows to meet business needs
- Coordinate with developers to build and implement technology solutions and drives system conversions, upgrades, enhancements
- Ensures technical solutions match functional and non‐functional requirements throughout the project lifecycle
- Research on technology trends & developments in functional area of focus and apply the same for business process improvements
NMG Leadership Competencies
Encourages teamwork and collaboration, and respects the opinions and abilities of others
Resolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption
Builds relationships both internal and external to the company that enhance both individual and company interests
Values people with different perspectives and backgrounds
Gains trust and support of peers across the organization, and is seen as a team player
Communicating Effectively ‐ Level 2
Uses direct, tactful and respectful communication with consideration for audience perspective
Structures messages in a clear, logical manner using the most appropriate communication medium
Uses language and a delivery style that captures the attention of an audience and persuades others to think or act differently
Inspiring Trust ‐ Level 2
Treats people fairly and consistently in both public and private settings
Gives credit and advocacy to their team members
Serves as a positive role model by establishing and adhering to high ethical standards of doing business
Anticipates negative impacts to work deadlines or outcomes and communicates them proactively to his/her manager
Encourages a gracious and welcoming environment for internal/external customers and all other partners
Coaches others on how to build excellent customer service skills
Anticipates and addresses the customer implications of any changes
Proactively applies internal/external customer feedback and data to continuously improve customer service
Defines and reviews strategies with others across the organization in order to gather feedback and optimize plans
Anticipates future consequences and trends, and considers alternative scenarios when defining strategies
Identifies clear priorities for self and team based upon goals and objectives, and anticipates and eliminates roadblocks
Demonstrates strong decision‐making skills
Establishes well‐thought‐out plans and manages execution of plans, anticipating and adjusting for risks and roadblocks
Seeks opportunities to improve business and get results
Uses strong critical thinking skills and analytical methods to analyze problems and recommends viable solutions
Creates a positive sense of urgency towards achieving results, identifying problems promptly, and moving swiftly to find solutions
Proactively shares information, best practices and ideas with other teams/groups
Encourages their team to constantly look for better ways of doing things and welcomes challenges to the status quo
Serves as a role model and advocate for trying out new ideas and solutions, including using new technology
Measures the results of new ideas, and makes adjustments to ensure new solutions result in real business benefits over time
Maintains effectiveness in diverse work environments where circumstances and priorities are changing
Maintains a positive outlook, patience and sense of humor in difficult situations
Reads others well, and recognizes the need to adjust their behavior accordingly
Can accurately project what people are likely to do across a variety of situations, and adjusts their approach accordingly