Customer Service Rep

 Brief Posting Description     

  The Customer Service Associate is responsible for supporting the Assistant Store Manager at the point of sale.  The Customer Service Associate assists customers in a timely and efficient manner with merchandise, sales returns, exchanges, credit account inquiries and opens new credit accounts. Administrative duties include: answering phones in a courteous manner, completing daily cash office reports and deposits, and monitoring POS pay outs. Must also adhere to the company's Customer Service Standards as well as all stated policies.

 Detailed Description     

  Assists customers and associates in friendly, timely and efficient manner at the register adhering to company's customer service standards

Responsible for all merchandise transactions including sales, option 7 orders, online order store pick up, returns, exchanges, credit account inquiries, opening credit accounts

Opens and closes registers

Answers telephone and provides assistance or routes call appropriately

Completes daily sales deposit and corresponding paperwork

Monitors POS paid outs

Clientele entries into access system

Send returned merchandise back to the floor in good condition with proper tickets attached

Adheres to all company policies and procedures

Performs other duties as required