Fitting Room Associate

The Fitting Room Attendant is responsible for driving sales and establishing, and maintaining customer relationships by delivering superior customer service.  The Fitting Room Attendant assists in the merchandising and maintenance of the floor and acting as fitting room specialist.  As a Fitting Room Attendant you are responsible for engaging and understanding what the customer is looking for so that you will be able to use your product knowledge to make recommendations to the customer.  We are looking for Fitting Room Attendants who can build and maintain a solid customer following through clienteling and wardrobing. This position reports directly to the Assistant Store Manager, Merchandising.

Assist customers in a timely, efficient and courteous manner delivering superior customer service.

Utilize suggestive selling techniques to recommend merchandise selections or help to locate or obtain merchandise based on customer needs and desires.

Assist with merchandise selection, and merchandise returns 

Handle each register transaction professionally and in a friendly manner

Knowledge of the sales floor and product.  Able to articulate advantages, benefits and/or fits of various vendors

Utilize available tools to foster individual and store sales:  clientele books, clientele call campaigns, Sales Associate Email

Move and flow merchandise autonomously.  Maintain the floor according to company directed standards.  Maintain department area by size/vendor/silhouette/color/price and discounts

Professionally handle phone calls and any customer service issues

Follow policies and procedures for markdowns, re-ticketing, sensoring, and inventory control

Timely set up and accurate signage of promotional events 

Aware of inventory issues

Identify and reduce shrink in department

Assist store team with preparation and execution of annual inventory

Perform other duties as required

Fitting Room Attendants must be willing to work a flexible schedule based on business need, which will include evenings, weekends and holidays.