Selling Specialist
NEIMAN MARCUS GROUP
Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG’s brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.
As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.
Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG’s goal is to offer customers a seamless experience across its stores, online, and remote digital selling.
NMG’s priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.
As part of NMG’s Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being “All Heart.” NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.
NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love – love for customers, love for associates, and love for brand partners.
DESCRIPTION
The Selling Specialist is responsible for driving sales and establishing, and maintaining customer relationships by delivering superior customer service. The Sales Specialist assists in the merchandising and maintenance of the floor and assists in training sales associates. The Selling Specialist is responsible for engaging and understanding what the customer is looking for so that you will be able to use your product knowledge to make recommendations to the customer. We are looking for a Selling Specialist who can build and maintain a solid customer base, following through clientele and wardrobe, as well as assist in training and growing sales associates. This position reports directly to the ASM Merchandising or Assistant Store Manager.
Assist customers in a timely, efficient and courteous manner delivering superior customer service.
Utilize suggestive selling techniques to recommend merchandise selections or help to locate or obtain merchandise based on customer needs and desires
Assist in product and sales training with sales associates
Assist with merchandise selection, and merchandise returns
Handle each register transaction professionally and in a friendly manner
Knowledge of the sales floor and product. Articulate advantages, benefits and/or fits of various vendors
Utilize available tools to foster individual and store sales: clientele books, clientele call campaigns, Sales Associate Email
Move and flow merchandise autonomously. Maintain the floor according to company directed standards. Maintain department area by size/vendor/silhouette/color/price and discounts
Professionally handle phone calls and any customer service issues
Follow policies and procedures for markdowns, re-ticketing, sensoring, and inventory control
Timely set-up and signage of promotional events
Aware of inventory issues
Identify and reduce shrink in department
Assist store team with preparation and execution of annual inventory
QUALIFICATIONS
2+ years retail experience and 1+ years customer styling experience
Proven excellent customer service skills with a statistical track record in all areas of sales
Excellent communication skills and be multitask oriented
Strong organizational and problem solving skills
Possess basic computer skills, ability to use cash register
Ability to operate photographic and video equipment
Capable of performing some lifting of up to 25 pounds
Must be willing to work a flexible schedule based on business needs including evenings, weekends and holidays