Selling Specialist
COMPANY OVERVIEW
For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.
Description:
The Selling Specialist is responsible for driving sales and establishing, and maintaining customer relationships by delivering superior customer service. The sales associate assists in the merchandising and maintenance of the floor and assists in training sales associates. As a Selling Specialist you are responsible for engaging and understanding what the customer is looking for so that you will be able to use your product knowledge to make recommendations to the customer. We are looking for a Selling Specialist who can build and maintain a solid customer, following through clienteling and wardrobing as well as assist in training and growing sales associates. This position reports directly to the ASM- Merchandising/ASM.
Job Duties:
- Assist customers in a timely, efficient and courteous manner delivering superior customer service.
- Utilize suggestive selling techniques to recommend merchandise selections or help to locate or obtain merchandise based on customer needs and desires
- Assist in product and sales training with sales associates
- Assist with merchandise selection, and merchandise returns
- Handle each register transaction professionally and in a friendly manner
- Knowledge of the sales floor and product. Able to articulate advantages, benefits and/or fits of various vendors
- Utilize available tools to foster individual and store sales: clientele books, clientele call campaigns, Sales Associate Email
- Move and flow merchandise autonomously. Maintain the floor according to company directed standards. Maintain department area by size/vendor/silhouette/color/price and discounts
- Professionally handle phone calls and any customer service issues
- Follow policies and procedures for markdowns, re-ticketing, sensoring, and inventory control
- Timely set up and signage of promotional events
- Aware of inventory issues
- Identify and reduce shrink in department
- Assist store team with preparation and execution of annual inventory
- Perform other duties as required
QUALIFICATIONS:
- 2 years of experience in retail is preferred
- 1 year of experience styling customers
- Proven excellent customer service skills with a statistical track record in all areas of sales
- Must have excellent communication skills and be multitask oriented
- Must have strong organizational and problem solving skills
- Requires the ability to perform general math computations
- Possess basic computer skills, ability to use cash register
- Ability to operate photographic and video equipment
- Capable of performing some lifting of up to 25 pounds
Selling Specialists must be available and willing to work a flexible schedule based on business need, which will include evenings, weekends and holidays.