Selling Specialist
- 📅
- IRC_61910 Requisition #
- 📅
- May 24, 2017 Post Date
Description:
The Selling Specialist is responsible for driving sales and establishing, and maintaining customer relationships by delivering superior customer service. The sales associate assists in the merchandising and maintenance of the floor and assists in training sales associates. As a Selling Specialist you are responsible for engaging and understanding what the customer is looking for so that you will be able to use your product knowledge to make recommendations to the customer. We are looking for a Selling Specialist who can build and maintain a solid customer, following through clienteling and wardrobing as well as assist in training and growing sales associates. This position reports directly to the ASM- Merchandising/ASM.
Job Duties:
- Assist customers in a timely, efficient and courteous manner delivering superior customer service.
- Utilize suggestive selling techniques to recommend merchandise selections or help to locate or obtain merchandise based on customer needs and desires
- Assist in product and sales training with sales associates
- Assist with merchandise selection, and merchandise returns
- Handle each register transaction professionally and in a friendly manner
- Knowledge of the sales floor and product. Able to articulate advantages, benefits and/or fits of various vendors
- Utilize available tools to foster individual and store sales: clientele books, clientele call campaigns, Sales Associate Email
- Move and flow merchandise autonomously. Maintain the floor according to company directed standards. Maintain department area by size/vendor/silhouette/color/price and discounts
- Professionally handle phone calls and any customer service issues
- Follow policies and procedures for markdowns, re-ticketing, sensoring, and inventory control
- Timely set up and signage of promotional events
- Aware of inventory issues
- Identify and reduce shrink in department
- Assist store team with preparation and execution of annual inventory
- Perform other duties as require
Requirements:
- 2 years of experience in retail is preferred
- 1 year of experience styling customers
- Proven excellent customer service skills with a statistical track record in all areas of sales
- Must have excellent communication skills and be multitask oriented
- Must have strong organizational and problem solving skills
- Requires the ability to perform general math computations
- Possess basic computer skills, ability to use cash register
- Ability to operate photographic and video equipment
- Capable of performing some lifting of up to 25 pounds
Selling Specialists must be willing to work a flexible schedule based on business need, which will include evenings, weekends and holidays.