Alterations Coordinator
COMPANY OVERVIEW
For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.
SUMMARY
To provide optimal customer service to the customers, central alteration employees and the store personnel.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Receive gondolas and verify the contents against enclosed inbound manifest, resolve any discrepancy immediately.
• Breakdown and file garments by promise date also provide 20% of the total received garments to the Auditor.
• Retrieve garments from tailor/seamstress for inspection, forward to pressers.
• Retrieve garments from press station, 20% to Auditor and the rest to the bagging station. Audit overall appearance, tissue, bag, and check out garments.
• Run promise date report to verify all merchandise is complete for the due date.
• Outbound merchandise. Manifest by store/destination, load and seal gondola.
• Run detail workload report for the following workday.
• Operate and maintain all equipment.
• File all appropriate paperwork.
• Complete in a time efficient manner based on promise date for customer.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Upon request, reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
EDUCATION/EXPERIENCE
Basic computer, organizational, and communication skills. 1 to 2 years experience with sewing and or alterations.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, stand, walk, and use hands to handle or feel and reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds. The employee must occasionally lift and/or move up to 30 pounds. The employee may be required to occasionally stoop, bend or kneel.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
While performing the duties of this job, the noise level in the work environment is usually moderate.
To provide optimal customer service to the customers, central alteration employees and the store personnel.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Receive gondolas and verify the contents against enclosed inbound manifest, resolve any discrepancy immediately.
• Breakdown and file garments by promise date also provide 20% of the total received garments to the Auditor.
• Retrieve garments from tailor/seamstress for inspection, forward to pressers.
• Retrieve garments from press station, 20% to Auditor and the rest to the bagging station. Audit overall appearance, tissue, bag, and check out garments.
• Run promise date report to verify all merchandise is complete for the due date.
• Outbound merchandise. Manifest by store/destination, load and seal gondola.
• Run detail workload report for the following workday.
• Operate and maintain all equipment.
• File all appropriate paperwork.
• Complete in a time efficient manner based on promise date for customer.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Upon request, reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
EDUCATION/EXPERIENCE
Basic computer, organizational, and communication skills. 1 to 2 years experience with sewing and or alterations.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, stand, walk, and use hands to handle or feel and reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds. The employee must occasionally lift and/or move up to 30 pounds. The employee may be required to occasionally stoop, bend or kneel.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
While performing the duties of this job, the noise level in the work environment is usually moderate.