Client Relationship Lead
Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.
Your Role
As our Client Relationship Lead you will create and support growth strategies for targeted client segments at the store level, enabling associates to cultivate relationships with clients of the Neiman Marcus brand. You will work onsite in your assigned store and report to the store General Manager.
What You'll Do
- Cultivate relationships with all client segments within the store/market
- Develop and decide the best practices to deploy to achieve Client Development KPIs in Store or Market in collaboration with Brand Experience
- Guide all Client Development-specific initiatives in store in partnership with Client Development Market Manager and Store Leadership Team
- Leverage digital tools as an important enabler to deepen and build relationships
- Identify opportunities to deepen relationships with top clients for Private Client Relations (PCR) programs and experiences
- Assist and partners with Brand Experience coordinating in-store experiences (e.g., Fitting Room Experience, events)
What You Bring
- 2-4 years of experience, luxury retail fashion experience
- Ability to establish close working relationships
- Microsoft Office Suite proficient
- Associate will work a flexible schedule
- Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
Our Inclusive Benefits:
- Medical, Dental, and Vision Benefits, including wellness and healthy lifestyle support, for associates, spouses, domestic partners, and children
- Flexible Spending Account for eligible medical and dependent (day care) expenses and Disability Benefits, including Short-Term Disability providing income replacement up to 26 weeks
- 16 weeks Paid Parental Leave, 2 weeks of Paid Family Leave, and Adoption Support of $10,000
- Paid Time Off, including 6 paid holidays, 1 week in first year and then 2 weeks of vacation, 7 sick days, and 2 personal days per full year of service
- Retirement Savings Plan (401K) with NMG matching and $20,000 Term Life Insurance paid by NMG with additional voluntary coverage available
- Financial Solutions, including Credit Union membership, pay advances via PayActiv, tuition reimbursement, and scholarship opportunities
- NMG Associate's Core Discount of 30% with multiple in-store opportunities for an additional 30% off across select brands
- NMG Matching Gift Program up to $2,000 to eligible non-profits, Hardship Assistance Grants up to $7,500 for Associates, and a volunteer opportunity hub through NMG's All Heart Program
- Personal and Professional Development Opportunities with 16,000+ online learning opportunities, including, LinkedIn Learning, Leadership Essentials, and 9 Associate Community Networks (ACN) and their programming and resources
- NMG Discount Marketplace featuring 1,000s of products and services with over $5,000 in savings
About Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and experienced services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary.
As a woman co-founded, majority women-led organization outpacing the U.S. population in racial and ethnic diversity and led by one of corporate America's few openly gay CEOs, Neiman Marcus Group is proud to celebrate associates from different backgrounds, experiences, and communities. We've made it a priority to cultivate a culture where everyone Belongs and where showing up as your full and authentic-self is encouraged.
We're committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We're committed to providing reasonable accommodations during our Talent Attraction process. If you need assistance or would like to request an accommodation, please reach out to us at ApplicantSupport@NeimanMarcus.com.