Customer Service Rep
- 💼
- Last Call
- 📅
- 1605718 Requisition #
COMPANY OVERVIEW
For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.
The Customer Service Associate is responsible for supporting the Assistant Store Manager at the point of sale. The Customer Service Associate assists customers in a timely and efficient manner with merchandise, sales returns, exchanges, credit account inquiries and opens new credit accounts. Administrative duties include: answering phones in a courteous manner, completing daily cash office reports and deposits, and monitoring POS pay outs. Must also adhere to the company’s Customer Service Standards as well as all stated policies.
Assists customers and associates in friendly, timely and efficient manner at the register adhering to company’s customer service standards
Responsible for all merchandise transactions including sales, option 7 orders, online order store pick up, returns, exchanges, credit account inquiries, opening credit accounts
Opens and closes registers
Answers telephone and provides assistance or routes call appropriately
Completes daily sales deposit and corresponding paperwork
Monitors POS paid outs
Clientele entries into access system
Send returned merchandise back to the floor in good condition with proper tickets attached
Adheres to all company policies and procedures
Performs other duties as required
Customer Service Associates must be willing to work a flexible schedule based on
business needs
High School Diploma
2 years of customer service experience preferred
1 year of cash handling experience
1 year of retail experience preferred
Basic Computer skills
Flexible work schedule; must be available some nights and weekends