Loss Prevention Investigator, Pinnacle
Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.
Your role:
The Loss Prevention Investigator is responsible for minimizing loss of profits at Neiman Marcus Direct, the company’s catalog and online division which includes: Distribution Center, Information Systems, Call Center, and Buying Offices. This role requires the ability to work flexible hours including days, overnights, weekends, and holidays.
What you’ll do:
· Provide protection of all company assets including people, property, and information systems.
· Conduct investigations relating to employee dishonesty & unethical activity, credit fraud, workplace violence, and other incidents.
· Respond to emergency situations such as medical, fire, weather, and security-related incidents.
· Enforce Loss Prevention Policy & Procedures, Merchandise Protection Standards, and Safety.
· Identify associates and other authorized personnel entering the facility using an access control system, issuing visitor passes, and maintaining sign-in logs.
· Monitor facility using CCTV and control access to shipping & receiving docks and all other key areas in the facility.
· Perform interior /exterior patrols of the facility to prevent and detect security breaches, safety hazards and ensure the security of doors, gates, trailers, etc.
· Conduct audits to control shrinkage while providing awareness programs for all associates within the facility.
What you bring:
· One or more years of Loss Prevention experience preferred or equivalent education in the Criminal Justice field.
· Maintains a professional demeanor at all times.
· Strong interpersonal and communication skills with associates, visitors, and vendors.
· Strong conflict resolution skills with the ability to perform under pressure.
· Computer skills on a variety of programs.
Special requirements of the facility:
· Operation of the access control system, burglar and fire systems, and special response procedures for sensitive and or high-security areas.
· Must be able to work flexible hours including days, overnights, weekends, and holidays.
· Ability to work in adverse conditions, including but not limited to inclement weather, low light, and temperature extremes.
· Position requires regular walking, standing, and sitting for extended periods of time.
Inclusive Benefits
· Medical, Dental, and Vision Benefits, including wellness and healthy lifestyle support, for associates, spouses, domestic partners, and children
· Flexible Spending Account for eligible medical and dependent (day care) expenses
· Disability Benefits, including Short-Term Disability providing income replacement up to 26 weeks
· 16 weeks Paid Parental Leave, 2 weeks of Paid Family Leave, and Adoption Support of $10,000
· Paid Time Off, including 6 paid holidays, 1 week in first year and then 2 weeks of vacation, 7 sick days, and 2 personal days per full year of service
· Retirement Savings Plan (401K) with NMG matching and $20,000 Term Life Insurance paid by NMG with additional voluntary coverage available
· Financial Solutions, including Credit Union membership, pay advances via PayActiv, tuition reimbursement, and scholarship opportunities
· NMG Associate’s Core Discount of 30% with multiple in-store opportunities for an additional 30% off across select brands
· NMG Matching Gift Program up to $2,000 to eligible non-profits, Hardship Assistance Grants up to $7,500 for Associates, and a volunteer opportunity hub through NMG’s All Heart Program
· Personal and Professional Development Opportunities with 16,000+ online learning opportunities, including NMG’s Fashion Your Future, LinkedIn Learning, MasterClass, BetterUp, Connected Leaders Academy, 9 Associate Community Networks, and additional personalized learning experiences
· NMG Discount Marketplace featuring 1,000s of products and services with over $5,000 in saving
About Us
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
As a woman co-founded, majority women-led organization outpacing the U.S. population in racial and ethnic diversity and led by one of corporate America’s few openly gay CEOs, Neiman Marcus Group is proud to celebrate associates from different backgrounds, experiences, and communities. We've made it a priority to cultivate a culture where everyone Belongs and where showing up as your full and authentic self is encouraged.
We are committed to providing reasonable accommodations during our Talent Attraction process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.