Manager - Loss Prevention
Position Summary
The facility Loss Prevention Manager is responsible for all aspects of the Loss Prevention program in an eCommerce fulfillment center environment. This includes training and development of staff, programs, and systems. This position is to provide clear direction, leadership, and motivation for the Loss Prevention Staff, and to provide training and development with respect to essential departmental functions. The LP Manager has a broad scope of responsibility, including but not limited to, initiating & conducting internal investigations, overseeing the Loss Prevention audit and awareness programs, and managing facility safety programs.
Duties & Responsibilities
- Recruitment, training, development, coaching, and mentoring of the facility Loss Prevention staff.
- Promote associate awareness of shortage prevention, profit protection, safety guidelines, and Loss Prevention programs.
- Responsible for facility risk management & safety programs, including accident investigation, post-accident review, OSHA compliance, and safety awareness programs.
- Conduct investigations relating to internal & external dishonesty, violation of company policies, and other incidents.
- Review and maintain weekly & monthly exception reporting.
- Responsible for all aspects of facility physical security, including management & maintenance of intrusion alarm, CCTV, electronic access control, and lock systems.
- Oversee and manage facility audit & compliance programs.
- Maintain a working knowledge of company Merchandise Protection Standards, Standard Operating Procedures, safety requirements, and opening/closing procedures to ensure and enforce compliance within the facility.
- Develop a high level of communication with Loss Prevention staff and facility management as it relates to exposure and vulnerability to loss.
- Develop effective & proactive inventory shortage control and Profit Protection programs.
Position Requirements
- 5 -7 years of retail Loss Prevention experience. Prior supervisory experience required. Equivalent education (Criminal Justice and/or related field) may substitute for prior experience. Prior distribution, supply chain, or logistics experience preferred.
- Experience with managing & initiating internal investigations. Prior W-Z/Reid interview training preferred.
- Working knowledge of MS Office (Excel, PowerPoint, Word).
- Ability to work flexible hours including days, overnights, weekends and holidays.
- Ability to resolve stressful situations in a professional manner.
- Strong verbal and written communication skills to communicate with all levels of internal and external customers.
- Strong conflict resolution skills with the ability to perform under pressure.
- Demonstrated ability to multi-task and ability to quickly respond in an area of continual change.