Seasonal- Part-time Work From Home Customer Care
Job Description:
Training Requirements and Work Schedule:
- All training for this position is conducted on-site, 4 consecutive weeks (M-F, during normal business hours). It is mandatorythat you attend all scheduled classes in order to complete the training program within the allotted time frame.
- Following successful training completion, you may have the option to Work From Home, provided your computer equipment, phone, and systems meet Neiman Marcus Requirements.
- The weekly scheduled hours for this position fluctuate between 16 - 40 hours per week, based on business needs. You are expected to work assigned schedule.
- You must be available to work any day of the week, including Saturday, Sunday, and Holidays as our contact center is open 365 days per year.
- You will be scheduled off two days per week.
Responsibilities:
· Greet customers cordially and ascertain problem or reason for calling.
· Assist with order placement, refunds, exchanges, and tracking information.
- Answer detailed questions about products or company policies and procedures.
- Capture the voice of the customer and keep comprehensive records of all customer interactions in our company database.
- Demonstrate proficiency in managing multiple computer applications for research on multiple brands.
- Engage with customers and seize opportunities to upsell products.
- Serve as an advocate for our customer by providing helpful and knowledgeable resolution to all inquiries, and ensuring a timely follow-up if necessary.
- Meet personal and team qualitative and quantitative targets.
- Additional tasks and responsibilities as assigned.
Requirements:
NOTE: Due to confidential requirements of company/customer information, the use of wireless phones/headset is not permitted.
· You are required to meet the following minimum Work From Home requirements through an online PC Assessment (sent via email after application is received):
o High-speed broadband Internet connectivity of no less than 10 Mbps down / 3 Mbps up. Use of WiFi is not permitted.
o Windows 7 w/ current Service pack.
o Windows 8.1 w/ current Service pack.
o Windows 10 w/ current Service pack.
o MacOS Snow Leopard or above.
o Minimum RAM required: 4GB.
o Soundcard allowing sound to be heard from speakers.
o Screen resolution of 1280 x 1024 or better.
o Web Browsers Supported: Internet Explorer 11, Firefox 27 or higher, Google Chrome 35 or higher.
o All browsers must have the Adobe Flash Player Plugin enabled.
o Adobe Flash player 11 or better.
o Microphone (external or built-in).
o Dedicated standard home phone without call waiting, call forwarding or voicemail and used exclusively during scheduled work hours.
o Telephone jack must be located within 5 feet of computer.
o Ergonomically correct chair/workspace/desk.