Base Plus Dept Rate

Purpose
To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.

Enhance the client experience

• Greets and welcomes clients throughout all areas of the store
• Connects with clients in a friendly and meaningful way
• Provides clients advice and knowledge that they may not have realized they needed
• Makes every client interaction a personal and seamless experience
• Exhibits behaviors that support client satisfaction goal (KPI)

• Educates self and client on merchandise, events, promotions, policy and services
• Demonstrates expert styling and brand knowledge
• Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel
• Graciously takes returns and offers options based on client’s needs
• Takes an omnitude approach to identify and recommend merchandise across all channels
• Utilizes selling tools and store technology to sell across all channels effectively
• Promotes benefits of the InCircle program and opens new accounts
• Achieves personal sales and out of home base selling goals (KPI)

• Cultivates the client relationship through personalized connection
• Acquires and builds client base primarily through forming relationships with new clients and retaining/building spend of existing clients
• Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity through out of home base selling and strong client relationships
• Utilizes digital tools and social media to connect with clients, serve their needs, and follow up as necessary
• Proactively utilizes mobile devices and selling technology to communicate with clients and expand the business

• Assists in operational tasks (actively maintains selling floor, fills in stock, cleans fitting rooms, returns merchandise to other departments)
• Ensures audit compliance

• Partners with others to provide the best client experience
• Actively creates a positive work environment through teamwork and collaboration
• Maintains positive working relationships throughout the company