Assistant Manager, People Services (HR) - Southeast Market

Responsibilities & Duties

Culture and Engagement

• Assists in creating change plans, secures commitment to change, and coaches leaders on their role in the change
• Shares best practices across store markets for recognition of extraordinary results and performance
• Champions Diversity and Belonging to build an environment where everyone is respected
• Exercises a high degree of confidentiality with sensitive information

Talent Management & Compliance

• Facilitates process of Talent Reviews and provide strategic support for people development
• Oversees and participates in performance management process in partnership with Store Leadership and PS Lead to proactively address opportunities
• Understands company strategy and goals, how individual work contributes to success, and helps transfer this understanding to Associates
• Owns assigned People Services initiatives and champion change adoption in market stores
• Partners with Lead and Store Leadership to stay aware of Associate concerns and address issues in a timely manner
• Conducts investigations by asking probing questions to determine action needed  
• Facilitates mediation by asking insightful questions, listening to understand, and providing appropriate feedback to achieve resolution or improvement
• Reviews Associate issues and makes recommendations regarding People Lifecycle decisions (e.g., discipline, terminations, etc.) based on Associate performance to their PS Manager
• Utilizes exceptional interpersonal skills to advise, coach, and counsel Associates
• Delivers difficult and / or complex messages and determines the appropriate communication channels for these messages
• Enforces company policies and procedures, facilitating Associate and Manager understanding of them
• Maintains and utilizes knowledge of local and federal regulations to manage Human Resources policies and procedures  

Recruitment and Training

• Supports talent selection process by screening and identifying top-tier talent across levels with Recruiter
• Shares for best practices for recruitment, onboarding, and talent development with store leadership
• Defines and assists with coordinating the onboarding experience for new employees across the Market Stores with Market Trainer and PS Lead
• Drives Market Store completion of all training plans as applicable (i.e. compliance training)

HR Systems and Processes

• Updates Associate information (e.g., status changes, reporting structure) in HRIS and other systems and maintains employee-related files
• Maintains accurate people data for expense allocation and reporting purposes 
• Generates reports as needed or requested
• Acts as steward of the payroll and expense budget and maintains awareness of activities that may have an impact

Total Rewards

• Leads the annual benefits renewal and open enrollment process, as applicable
• Provides guidance on compensation decisions
• Reviews complex FMLA, ADA, Leave of Absence requests and engages in the interactive process to determine best resolution

Qualifications

• 2-4 years of relevant HR experience
• 4-year degree preferred
• HR-related certification preferred
• Basic financial acumen
• Excellent oral and written communication skills
• Strong attention to detail
• Excellent interpersonal skills with ability to effectively and tactfully resolve conflict
• Motivated and results-driven
• "Win together" mentality
• HR systems experience a plus   
• Basic proficiency with MS Office Product Suite, advanced proficiency preferred
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
• Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays 

Competencies

Passion for People

• Fosters a collaborative environment for Associates
• Builds and leverages relationships across the organization to get things done
• Resolves and addresses conflict in a timely manner
• Participates in and / or supports Manager with cascading communications to team
• Communicates and models expectations for performance and behavior
• Supports team in learning and developing job-related skills, using technology, and building personal goals
• Partners with People Managers to observe performance of coworkers and identify opportunities to coach for improvement
• Inspires and motivates team to achieve performance goals
• Takes ownership of internal and external customer problems and resolves them quickly
• Speaks with truth and candor, challenging the status quo as appropriate
• Collaborates with team to appropriately enforce policies and procedures, supporting understanding of all Associates

Passion for Business

• Proactively seeks opportunities to increase team productivity and business growth
• Understands and educates team on business drivers, the industry, and competitors
• Prioritizes and assigns tasks, using effective time management practices to drive team towards established deadlines
• Collects relevant information, asks for input, and applies learning from past performance when making decisions
• Executes project tasks and activities with other coworkers
• Demonstrates ability to champion change initiatives

Passion for Personal Growth

• Continuously builds skills and knowledge through training, coaching, and career experiences
• Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
• Conveys energy and enthusiasm for NMG and personal work
• Adapts personal approach in response to diverse situations and people
• Responds to unexpected changes in work environment with creativity and resilience
• Establishes and upholds high personal standards for individual work and environment
• Maintains a customer-centric mentality versus a solely store-centric one