Chargeback Analyst
For over a century, The Neiman Marcus Group has stayed focused on serving the unique needs of the luxury market. Today, that commitment is stronger than ever. We have stayed true to the principles of our founders, to be recognized as the premier omni-channel luxury retailer dedicated to providing our customers with distinctive merchandise and superior service. The Neiman Marcus Group is comprised of the Specialty Retail Stores division which includes Neiman Marcus Stores and Bergdorf Goodman and the eCommerce Division. These renowned retailers offer upscale assortments of apparel, accessories, jewelry, beauty and decorative home products to the affluent consumer. The Company operates 41 Neiman Marcus full-line stores in marquee retail locations in major U.S. markets, including U.S. gateway cities that draw customers from all over the world. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate, 36 off-price smaller format stores under the brand Last Call catering to an aspirational, price sensitive yet fashion-minded customer and 6 smaller format stores under the brand CUSP catering to a younger customer focused on contemporary fashion. These store operations total more than 6.5 million gross square feet. Our upscale eCommerce retailing operation conducts both print catalog and online operations under the Neiman Marcus, Horchow, Bergdorf Goodman, CUSP and Last Call brand names.
Through our stores and eCommerce business, our goal is to provide our customer with the ability to shop any of our brands "anytime, anywhere, any device." Whether an emphasis on customer service or investing in technology, everything we do is to enhance the customer experience across channels and brands.
The Chargeback Analyst reports to the Manager, Fraud, and has the following key job responsibilities:
- Process and analyze chargebacks associated with retail store and Ecommerce transactions
- Proactively monitor and review electronic account and transaction data for suspicious activity and possible fraud.
- Analyze fraud trends and gather information for bank/law enforcement inquiries
- Verify required documentation and assist customer service representatives with questions or issues regarding customer accounts received via email correspondence
Required:
- 1 to 3 years in the field or experience related to both E-commerce fraud prevention and chargebacks
- Basic computer skills including 10 key and data entry
- Detail-oriented with demonstrated analytical and problem-solving skills and the ability to recognize non-obvious systems activity patterns
- Excellent customer service skills, organizational skills and communication skills
- Ability to perform in a fast paced environment and excellent attendance
Preferred:
- Work experience in electronic payment fraud, risk operations, chargebacks, or credit card industry regulations a plus