Stylist Assistant Full time Tysons Galleria
NEIMAN MARCUS GROUP
Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG’s brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.
As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.
Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG’s goal is to offer customers a seamless experience across its stores, online, and remote digital selling.
NMG’s priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.
As part of NMG’s Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being “All Heart.” NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.
NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love – love for customers, love for associates, and love for brand partners.
Summary Statement: Our clients are always at the center of what we do, and the Personal Stylist service goes above and beyond to delight our clients with wardrobe consultations, head-to-toe styling, behind the rope access to merchandise, and on-demand personal styling for any/all of their fashion needs.
We are looking for a for a professional and enthusiastic team player, with a demonstrated commitment to customer service excellence to assist our Personal Stylist / Client Advisor in creating a memorable experience for our customers. This person will be responsible for assisting his/her stylist with client communication, outfit recommendations, and operational support during the selling process.
Responsibilities & Duties
Job Duties
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Assist the Personal Stylist in preparing and executing selling appointments
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Ring transactions at POS
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Process merchandise for Fashionphile Service
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Completing post appointment follow up, including order tracking, alterations, thank you notes
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Help organize appointment scheduling
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Enter and maintain precise clientele information
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Assist with Digital selling and Social media presence
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Assist in organizing gifting initiatives and experiences for Top Clients
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Ensure all unsold merchandise is returned to stock
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Ensure cleanliness of fitting rooms using housekeeping and maintenance services when necessary
Job Requirements
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Excellent organizational and follow up skills
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Excellent oral and written communication skills
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Computer and systems proficiency
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Fashion sensibility
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Previous sales or retail experience is a plus
Qualifications
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Experience working in a fast-paced environment
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Styling, fashion and/or fashion retail experience is required
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Experience with Microsoft Excel, Teams and Sharepoint
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Any additional duties and responsibilities including projects, tasks, and activities as required
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High School Diploma / equivalency required.
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Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays
Competencies
Passion for People
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Approaches each internal/external customer interaction in the spirit of developing a trusting, long-term relationship
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Strong problem-solving skills, takes ownership of internal/external customer problems and resolves them quickly
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Consistently displays responsible, honest and ethical behavior towards peers, customers, partners, vendors and others in the organization
Passion for Business
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Continually expands personal knowledge of new products, services, solutions and/or offers, and uses that knowledge to gain internal/external customers
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Stays up to date on digital tools and is willing to constantly learn new technology and try new ways of working
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Thinks creativity when faced with business challenges/opportunities; exhibits a “can-do” attitude and willingness to overcome challenges
Passion for Personal Growth
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Continuously builds skills and knowledge through training, coaching, and career experiences
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Conveys energy and enthusiasm for Neiman Marcus Group and personal work
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Adapts personal approach in response to diverse situations and people
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Responds to unexpected changes in work environment with creativity and resilience; Demonstrating flexibility and ability to adapt to changes
This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.