Selling Associate

COMPANY OVERVIEW

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders:  to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com.  Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele.  In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer.  Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com.  Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

DESCRIPTION

The Sales Associate is responsible for driving sales, establishing and maintaining customer relationships by delivering superior customer service.  The Sales Associate assists in the merchandising and maintenance of the floor and corresponding stockroom area.  This position reports directly to the Assistant Store Manager or Assistant Store Manager, Merchandising.

• Assist customers in a timely, efficient and courteous manner delivering superior customer service. Utilize suggestive selling techniques

• Assist with merchandise selection and merchandise returns 

• Handle each register transaction professionally and in a friendly manner

• Fulfill phone and online orders to support the omni-channel customer experience

• Knowledge of the sales floor and product.  Able to articulate advantages, benefits and/or fits of various vendors

• Utilize available tools to foster individual and store sales: clientele books, clientele call campaigns, and Sales Associate Email

• Move and flow merchandise autonomously.  Maintain the floor according to company directed standards.  Maintain department area by size/vendor/silhouette/color/price and discount

• Professionally handle phone calls and any customer service issues

• Follow policies and procedures for markdowns, re-ticketing, sensoring, and inventory control

• Timely set up and signage of promotional events 

• Aware of inventory issues

• Identify and reduce shrink in department

• Assist store team with preparation and execution of annual inventory

• Perform other duties as required