Coordinator - Customer Returns Team
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- Corporate
- 📅
- 1605250 Requisition #
The Returns Customer Team Coordinator position will have the primary responsibility of reviewing and resolving escalated returns.
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Data entry of returned merchandise receipt
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Review merchandise to determine proper disposition
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Effective and timely communication with facility personnel regarding escalated issues
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In-depth research of outstanding return items
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Ensure work flow is in accordance with FIFO strategy
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Assist in the training of new associates on proper returns procedures
- Assisting and supporting management personnel on special projects
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Other tasks as designated by management
Essential Job Functions
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Lifting Objects weighing up to 25lbs from the floor to over-head level
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Lift objects weighing up to 45lbs from the floor to waist
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Continuous/frequent walking or standing for long periods of time
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Continuous/frequent pushing or pulling heavy carts up to 50lbs.
Knowledge / Skills / Abilities
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High School Diploma or equivalent
- Advanced data entry ability (10-key by touch preferred)
- Intermediate to advanced proficiency with MS Office (Word and Excel)
- Excellent problem-solving and analytical ability
- Superior written and verbal communication skills
- Previous experience in a warehouse / distribution center environment preferred