Manager, Engineering - Personalized Recommendations
Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.
Your Role:
We are seeking a dynamic and experienced Engineering Manager for Personalized Recommendations to join our team. In this role, you will be responsible for leading the development of personalized recommendation strategies, leveraging cutting-edge technology, and data-driven strategies to enhance the customer experience and drive business growth. You will play a pivotal role in shaping our personalization efforts across the board, including online and marketing channels, promotions, and loyalty.
Key Responsibilities:
· Develop and operationalize machine learning models for personalized content and product recommendations using data science, for both marketing emails/promotions and online recommendations.
· Collaborate with cross-functional teams, including marketing, promotions, loyalty, data science, and product development, to gather and utilize customer data effectively for model training and optimization.
· Utilize customer segmentation and behavioral insights to create highly personalized content, product recommendations, and communication strategies through machine learning techniques.
· Monitor and analyze key performance metrics to assess the effectiveness of personalized recommendations and make data-driven adjustments as needed.
· Stay up to date with industry trends and emerging technology tools while focusing on operationalization of machine learning models to ensure our strategies remain innovative and competitive for both marketing promotions and online recommendations.
· Lead a team of professionals in the implementation of recommendation algorithms, A/B testing, and data-driven marketing initiatives, utilizing AWS Sagemaker, AWS Bedrock, AWS Lambdas, and AWS Glue.
· Develop and manage a budget for personalization and recommendation initiatives.
· Ensure compliance with data privacy regulations and best practices for data security.
· Bachelor’s degree in engineering, Computer Science, or a related field (master’s degree preferred).
· At least 8 years of industry experience in software engineering.
· 2+ years of proven experience in cloud-native serverless technologies and personalized recommendation strategies, with a strong understanding of operationalization of machine learning models.
· 3+ years of hands-on experience with cloud computing technologies including AWS Lambdas, EC2, S3, EventBridge Kinesis, and Glue, or equivalents in Google Cloud or Azure.
· Familiarity with relevant tools, including AWS Sagemaker, AWS Sagemaker Jumpstart, AWS Bedrock, and AWS Rekognition.
· Familiarity with AWS Personalize is a plus.
· Exceptional project management skills and the ability to lead cross-functional teams.
1. Strong communication skills and the ability to translate complex data-driven insights into actionable recommendations for marketing emails/promotions and online recommendations.
2. Knowledge of data privacy regulations and ethical data handling practices.
3. Highly organized, detail-oriented, and able to work in a fast-paced, results-oriented environment.
4. A passion for staying at the forefront of technology, personalization trends, and AWS technologies.
If you are an experienced Engineering Manager with a background in serverless technologies, operationalizing machine learning models, and a passion for delivering personalized experiences in both marketing emails/promotions and online recommendations, we encourage you to apply for this exciting Engineering Manager for Personalized Recommendations position. Join our team and help us create a more engaging and rewarding experience for our customers while driving business success with AWS and data science expertise.
Inclusive Benefits
· Medical, Dental, and Vision Benefits, including wellness and healthy lifestyle support, for associates, spouses, domestic partners, and children
· Flexible Spending Account for eligible medical and dependent (day care) expenses
· Disability Benefits, including Short-Term Disability providing income replacement up to 26 weeks
· 16 weeks Paid Parental Leave, 2 weeks of Paid Family Leave, and Adoption Support of $10,000
· Paid Time Off, including 6 paid holidays, flexible time off for vacations and personal time, 3 volunteer days, and 7 sick days
· Retirement Savings Plan (401K) with NMG matching and $20,000 Term Life Insurance paid by NMG with additional voluntary coverage available
· Financial Solutions, including Credit Union membership, pay advances via PayActiv, tuition reimbursement, and scholarship opportunities
· NMG Associate’s Core Discount of 30% with multiple in-store opportunities for an additional 30% off across select brands
· NMG Matching Gift Program up to $2,000 to eligible non-profits, Hardship Assistance Grants up to $7,500 for Associates, and a volunteer opportunity hub through NMG’s All Heart Program
· Personal and Professional Development Opportunities with 16,000+ online learning opportunities, including NMG’s Fashion Your Future, LinkedIn Learning, MasterClass, BetterUp, Connected Leaders Academy, 9 Associate Community Networks, and additional personalized learning experiences
· NMG Discount Marketplace featuring 1,000s of products and services with over $5,000 in savings