Supervisor - Training & Quality Assurance

The Training and Quality Assurance Supervisor will oversee a team of Training Coordinators and QA Specialists at Neiman Marcus Direct, the company’s catalog and on-line division. This individual will be responsible for the fulfillment training program and ensuring accuracy/quality in the complete product life cycle from receiving to shipping.

• Provide leadership and guidance while planning, directing, and supervising the work activities of the Training and Quality Assurance teams
• Establish and drive tactical and strategic Training and QA plans and initiatives
• Propose ideas to increase the efficiency of the Fulfillment processes along with reducing frequent errors or issues
• Create and analyze Training and Quality reporting to support business needs/initiatives
• Develop Training manuals, visual aids, and other Training materials for all Fulfillment processes in the Las Colinas and Pinnacle facilities
• Execute engaging Training presentations at both the Las Colinas and Pinnacle facilities along with administering an effective Training program
• Provide training and evaluation of department trainers to allow newly trained employees to be in a supportive, developmental work environment
• Reduce errors to our customers by overseeing daily audits along with reporting errors/issues to appropriate Management members
• Interaction with Merchants, Vendors, and Management to resolve merchandise issues relating to Product Copy/Image, Quality, and Packaging
• Work with Customer Care on resolving customer inquiries or complaints on merchandise