Universal Call Representative- 9092
Neiman Marcus Credit Services is offering a career opportunity for an outstanding candidate as a Call Center Representative in Credit Services Division. This opportunity is located in the Downtown Dallas area, and now is a great time to join the team!
Our Customer Service Call Center Representatives are the voice of Neiman Marcus handling over one million live interactions per year with a strong commitment of providing luxurious and exceptional customer service to our internal and external customers. Our Customer Service Call Center Representatives specialize in deepening customer relationships with our customers by listening to their concerns, having a strong dedication to helping meet our customer’s needs as it relates to their Neiman Marcus and Bergdorf Goodman credit cards. Attracting and training candidates that are highly skilled, goal-driven, demonstrate a natural ability to build relationships, and are adaptable is what keeps Neiman Marcus Customer Service ahead of the competition!
Essential Duties and Responsibilities
- Assist Neiman Marcus and Bergdorf Goodman customers with account concerns, answer questions about billing and/or credit card questions, perform account maintenance, as well as promote our InCircle loyalty program
- Assist Neiman Marcus and Bergdorf Goodman store personnel with new credit card applications, retail sale related questions, as well as deliver concise information regarding our InCircle Loyalty program
- Use good judgment and required tools to mitigate credit risk, while balancing the needs of the customer
- Quickly perform problem resolution by addressing customer concerns, discrepancies, requests and inquiries by offering smart solutions to meet customer’s needs
- Adhere to established work schedule to support staffing needs based on customer demand
- Report to work on time and maintain exceptional punctuality record for scheduled shifts as well as follow expected time allotment for training, breaks and lunches
Requirements
- PASSION for helping people
- Must possess a professional and friendly phone demeanor, and be able to quickly develop rapport with both internal and external customers
- Excellent interpersonal, written, and oral skills
- Excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections
- Problem solving and critical thinking skills
- Strong work ethic, flexible, able to manage multiple priorities and adapt to change within a fast-paced Call Center environment
- Ability to effectively multi task on 5-15 applications, and lines of business with ease
- Strong working knowledge of computer software applications and operating systems (e-mail, internet, intranet) with the ability to learn and navigate new software quickly
- Excellent organizational skills with strong attention to detail
- Strong commitment to achieving growth and success in a Call Center Environment
- Ability to understand Neiman Marcus Credit Services Mission, Goals, and strategies and support these competencies during customer interactions
- Must be able to meet productivity and performance goals, including service quality, compliance and regulatory requirements
Environment
- Inbound Call Center Environment, in a cubical, wearing a headset
- Must remain at workstation for long periods of time
- Extremely time sensitive in order to meet customer demand
- Heavy keyboard/mouse usage required with repetitive movements
- Must be willing and able to work a schedule that includes evenings, weekends, and holidays, or any hours in which Neiman Marcus or Bergdorf Goodman store locations are open for business.
Other
- Must successfully complete on the job and classroom training as required for this position
- Must demonstrate the skills and knowledge trained in the classroom in a live production environment