Order Inquiry Analyst - Fraud Investigator
COMPANY OVERVIEW
For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.
The Order Inquiry Analyst would be responsible identifying potential fraudulent customer orders for the catalog and online businesses of The Neiman Marcus Group.
Key Job Responsibilities:
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Efficiently analyze information and navigate multiple systems to detect and prevent internet- and store-related fraud.
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Collaborate with postal inspectors, fraud victims, and law enforcement for arrest of fraud suspects.
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Professionally communicate with bank/card issuer representatives to verify customer information.
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Communicate with different departments at Neiman Marcus such as Customer Care, Referrals, and Neiman Marcus Credit when dealing with orders, customers, victims, and suspects.
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Reach daily quotas for order review rates per unit as well as total dollar amount.
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Bachelor’s degree in Criminal Justice or related field (preferred).
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At least 1 year previous experience in LP or fraud prevention.
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Moderate to Advanced computer skills.
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Ability to navigate the internet efficiently.
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Strong decision making skills and analytical skills.
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Ability to communicate effectively.
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Goal-oriented.
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Flexible team player.
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Ability to manage difficult situations with customers, victims and suspects.
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Excellent organizational and follow through skills.