Quality Assurance Customer Care Specialist
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- Corporate
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- IRC_66574 Requisition #
The QA Customer Care Specialist is responsible for filling special orders and those orders have escalated issues or concerns. Position is also responsible for the research and response to customer questions about merchandise.
Key Performance Elements:
The Associate must demonstrate the willingness and ability to:
- Actively support team concepts and effectively communicate with team members.
- Accurately follow directions, both written and verbal.
- Maintain individual productivity and quality standards according to department requirements.
- Focus and remain on task in a fast paced environment.
- Maintain high level of safety awareness; provide safety feedback constructively.
- Remain flexible to work overtime, as scheduled.
- Meet NMD physical requirements of standing, bending and lifting, etc.
- Give attention to detail.
Requirements:
Knowledge/Skills/Abilities
- MS Office Suite (Word and Excel) experience and proficiency.
- Sound decision-making ability.
- Good handwriting skills.
- Effective and professional communication ability, written and verbal.
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Familiarity with warehouse procedures, NM Direct Merchandise, and CMOS, are a plus but not required.
Essential Functions:
Essential Physical Requirements
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Lifting Objects weighing up to 25lbs from the floor to over-head level.
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Lift objects weighing up to 45lbs from the floor to waist.
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Continuous/frequent walking or standing for long periods of time.
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Continuous/frequent pushing or pulling heavy carts – up to 50lbs.